Our Services

There are a number of ways in which you can either settle, remain or apply for entry to the UK. Our expert solicitors can help you in identifying the right path and assist you right throughout the process. Immigration is a vast area and without the right legal guidance, one can find themselves in challenged positions. We understand you and your individual requirements. Find out more today by calling us or contacting us through our contact us page and we will contact you to try and assist you where we can.

Visa Services

There are a number of ways in which you can either settle, remain or apply for entry to the UK. Our expert solicitors can help you in identifying the right path and assist you right throughout the process. Immigration is a vast area and without the right legal guidance, one can find themselves in challenged positions. We understand you and your individual requirements. Find out more today by calling us or contacting us through our contact us page and we will contact you to try and assist you where we can.

How can we help you?

Immigration Visa

Contact us with regards to applying for an immigration Visa to the UK.

Immigration Visa

This can range from a General visit Visa, family visit visa, Business visitors, marriage Visa, victim’s domestic violence applications to children visa’s and indefinite leave to remain application. If you require entry clearance to the United Kingdom or if you have been in the UK and need to apply for leave to remain we can assist you with these applications.

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Visa Point Based System

The Points Based System is governed by the immigration rules and it’s for those who require leave to be granted as entrepreneurs, Investors, the Exceptionally talented individuals the skilled workers, the Students temporary workers and under the Youth Mobility scheme.

Visa point based system

The points-based system was brought into effect in order to manage migration routes into the UK and to provide a system in order for those to be granted and leave within this route. The Immigration rules also must be read as part of the various appendices. Such applications can be extremely complex the expert advice and assistance is usually required.

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Detention, Deportation or Removals

Contact us with regards to applying for an immigration Visa to the UK.

Detention, Deportation or Removals

The Home Office in Enforcement Instructions and Guidance provides with details on how detention will generally operate, where they have powers to detain and exercise any control on detention.

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European Economic Areas

With Brexit fast approaching us it is no doubt that the European Economic Area is becoming far more of a complexed topic.

European Economic Areas

For those who are already in the United Kingdom exercising their treaty rights and for those who are wanting to either into the United Kingdom as continued members of the European Union and have various doubts in their mind to what lies ahead of us as we do approach Brexit.

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Asylum and Humanitarian Protection

Asylum is considered as somebody who is in need of protection.

Asylum and Humanitarian Protection

Making an application for asylum generally means that he or she requires leave to remain in the UK as they are fearing persecution in their home country and any such removal would be a breach of the United Kingdom’s obligations under the Refugee Convention.

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How to apply for British Nationality

You maybe entitled to apply for British Nationality further having completed a period of 5 years residency in the UK.

How to apply for British Nationality

Where you can show you have been resident and working in the UK and application for naturalisations maybe submitted to the Home Office. It is always best to seek
our advice in such matters to see if you are entitled to nationality and where possible we can assist you from the application to the decision stage.

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Shawstone Associates Fees and Services

At Shawstone Associates, we believe in quality and the costs of your case at our firm is cost-efficient.

Shawstone Associates Fees and Services

We thrive in providing you with dedication to your case and understand that the costs of your case is important to you and to those involved in your case. We have therefore provided you with a breakdown of the charges.

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Complaints

We are authorised and regulated by the Solicitors Regulation Authority (SRA). We are committed to high-quality legal advice and client care and aim to offer all our clients an efficient and effective service, and we are confident that we will do so when having conduct of your case. However, if our clients would like to discuss how the service to them could be improved, the level of their bill, or should there be any aspect of our service with which they are not satisfied, we ask them to please contact the person in our firm responsible for complaints Handling: Bhaveshri Patel-Chandegra who is the Managing Director and responsible for complaints, at 34-36 High Street Whitton, Whitton, TW2 7LT or by email at info@shawstoneassociates.com or by telephone on 0208 159 2888, If your complaint is in relation to the conduct of our Complaints Handling Representative, we will make alternative arrangements for the investigation and handling of your complaint.

We are committed to high quality legal advice and client care and are keen to resolve any concerns as soon as possible and in order to do this, will follow our complaints handling procedure.

We will endeavour to handle your complaint promptly, fairly and free of charge.

Our complaints procedure is as follows:

Step One:

If they have not already done so, we ask our clients to let us know the full nature of the problem.

Step Two:

Our Complaints Handling Representative will write to the client acknowledging their complaint within five working days. In this letter, we shall confirm what happens next.

Step Three:

Our complaints Handling Representative shall then investigate the matter by reviewing the matter file and speaking to the member of staff concerned within ten working days of acknowledging receipt of the complaint. If, for some reason, the matter cannot be investigated in this timeframe, then we will write to the client notifying them of this together with the reason why and giving a revised timescale.

Once the investigation has been completed, our Complaints Handling Representative shall invite the client to a meeting to discuss the issue(s) they have raised and hopefully resolve the complaint. This could be a meeting, video conference call or telephone call and the client’s preference will be taken into account along as well as how best the matter may be dealt with. This process of engagement will take place within ten working days of our concluding the investigation of the matter. Following the meeting or call, our Complaints Handling Representative shall write to the client within five working days of the meeting or call to confirm the discussion and the solution agreed upon.

If the client does not want to or is unable to attend such a meeting or engage in a discussion (or the meeting or call is not necessary), we will be happy to send the client a detailed, written response, including the proposed solution, within fifteen working days of our concluding the investigation of the matter.

Step Four:

If the client is satisfied with our response following the above steps, that will be the end of the matter. However, if the client is not satisfied, they will be invited to contact our Complaints Handling Representative again and they will arrange for another senior member of staff who is unconnected with the matter to review the decision. They will write to the client within ten working days of receiving the request with confirmation of the firm’s final position in relation to the complaint, outlining the reasons and any final redress that is offered.

Step Five: Other avenues

Clients must always try complaining to us first. In most cases they will not be able to take their complaint further without allowing us the opportunity to put things right.

Legal Ombudsman

We are permitted a period of eight weeks to consider the complaint. If for any reason we are unable to resolve the problem between us within that timeframe, then our clients are advised that they may ask the Legal Ombudsman to consider the complaint.

Clients are free to refer any complaint about our work, fees or level of service but there are some conditions and time limits. Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of the client having received a final written response from us about their complaint. Complaints to the Legal Ombudsman must usually be made within one year of the act or omission about which the client is complaining occurring or from when the client should have known about or become aware that there were grounds for complaint.

For further information, please contact the Legal Ombudsman on 0300 555 0333 or visit www.legalombudsman.org.uk. The Legal Ombudsman may be contacted at PO Box 6167, Slough, SL1 0EH

Solicitors Regulation Authority

If someone thinks a solicitor might be dishonest or you have concerns about their ethics or integrity, they have the right to notify our regulator, the Solicitors Regulation Authority (SRA). There are no time limits for making a report but there are limits on what the SRA will consider. Please note that the SRA is not able to deal with issues of poor service (complaints of this nature should instead be referred to the Legal Ombudsman). For further information about the SRA’s role, please contact the
SRA or visit:
https://www.sra.org.uk/consumers/problems/report-solicitor.page#report.

Information Commissioners’ Office

To the extent that your complaint relates to a breach of Personal Data or it is evident that you are exercising your Rights as a Data Subject under data and information rights legislation (including, but not limited to the UK GDPR and Data Protection Act 2018), there may be aspects of the compliant that we may have to deal with and/or respond to differently in light of our obligations as a Data Controller. It may be that aspects of your complaint will need to be passed to our Data Protection Officer Bhaveshri Patel-Chandegra to assess and respond to in accordance with our Data and Privacy Notice which is available upon request. Our standard complaint handling timescales noted above may also not be appropriate and we will advise you if we have to escalate the timeframe for responding.

In the event of an allegation of a breach of Personal Data and/or any concern that our firm has not handled your personal information properly, we will consider whether a report needs to be made to the Information Commissioner’s Office (ICO). Not all breaches are reportable, and we will advise you of the results of our assessment.

Should it be clear that you are exercising your rights under data and information rights legislation, please be assured that we will handle that aspect of your complaint in accordance with our regulatory obligations. For instance, we will aim to provide a full response to a Personal Data request within one month but if we cannot respond within that timescale, we will let you know when will be able to respond. You can find guidance on our obligations under data and information rights legislation on the ICO’s website (www.ico.org.uk) as well as information on their regulatory powers and the action they can take. You also have the right to lodge a complaint with the ICO provided that you have first allowed us the opportunity to attempt to resolve it ourselves. For further information or to contact the ICO please visit www.ico.org.uk/concerns or call 0303 123 1113.

Your rights to refer the complaint to the Legal Ombudsman and SRA (as set out above) may still be available to you in addition to your Personal Data rights.

Further Information

For further information about our complaints handling procedures, please do not hesitate to contact Bhaveshri Patel-Chandegra at 34-36 High Street Whitton, Whitton, TW2 7LT or by email at info@shawstoneassociates.com or by telephone on 0802 159 2888

Shawstone Associates Solicitors is the trading name of Shawstone Associates Limited. Company registered office is 34-36 High Street Whitton, Whitton, TW2 7LT. Company Registered in England & Wales. Company No.07923929. VAT Reg No 223680029. A list of Directors is available on request. Shawstone Associates Limited is authorised and regulated by the Solicitors Regulation Authority No.649732

Contracted with the Legal Aid Agency

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